Self-Service for AVAYA
esuits² myICT is a seamless life cycle management system for telephony services, whether for employees or call centre environments. All service requests concerning the AVAYA Aura environment are processed directly on the target system through our connector.
This results in the following advantages
- Fast machine to machine communication
- High quality thanks to predefined services
- No manual tasks necessary
- Transparent, traceable process
- Keeping of historical data sets
Thanks to the esuits² connector the following AVAYA services and sub-environments can be integrated and automatically managed:
- AVAYA ACM
- AVAYA System Manager
- AVAYA ModularMessaging
- AVAYA One-X Communicator
- Nice Voice Recording
The current scope of esuits² myICT for AVAYA
The latest version of esuits² myICT includes, among others, the following services:
- IMAC R/D: The display of new and cancelled orders as well as changes to configurations
- User settings: Extension Mobility PIN, personal telephone book
- Telephone settings: quick dialling buttons, menu language, display name, telephone permissions, call forwarding
- Voicemail: password, email forwarding
- Pickup Group and Hunt Group management
- EC500 Mapping
- Call coverage path management
- Central number controller for allocating telephone numbers
All commissioned services are subjected to a definable approval process and inventoried after approval.
![]() |
DevConnect partnership Engelbart Software is an official partner of AVAVA DevConnect. |
“Technology partners like Engelbart are helping Avaya meet the needs of its enterprise customers by offering customized solutions that differentiate us from our competitors,”
(Eric Rossman, vice president, developer relations, Avaya)
Current Use Cases
- Use Case AMAG
- Use Case AVAYA Communicator Provisioning
- Use Case Rollback Manager
Further Services & Solutions for AVAYA
- esuits² SSO-LD
- esuits² On-Call Manager
- Flyer with AVAYA solutions
Engelbart Software GmbH
Parkstraße 40
88212 Ravensburg
Deutschland
+49 751 76424300
info@engelbart-software.com