Self-Service for AVAYA

esuits² myICT is a seamless life cycle management system for telephony services, whether for employees or call centre environments. All service requests concerning the AVAYA Aura environment are processed directly on the target system through our connector.

This results in the following advantages

• Fast machine to machine communication
• High quality thanks to predefined services
• No manual tasks necessary
• Transparent, traceable process
• Keeping of historical data sets

Thanks to the esuits² connector the following AVAYA services and sub-environments can be integrated and automatically managed:

• AVAYA ACM
• AVAYA System Manager
• AVAYA ModularMessaging
• AVAYA One-X Communicator
• Nice Voice Recording

The current scope of esuits² myICT for AVAYA
The latest version of esuits² myICT includes, among others, the following services:

• IMAC R/D: The display of new and cancelled orders as well as changes to configurations
• User settings: Extension Mobility PIN, personal telephone book
• Telephone settings: quick dialling buttons, menu language, display name, telephone permissions, call forwarding
• Voicemail: password, email forwarding
• Pickup Group and Hunt Group management
• EC500 Mapping
• Call coverage path management
• Central number controller for allocating telephone numbers

All commissioned services are subjected to a definable approval process and inventoried after approval.

DevConnect partnership Engelbart Software is an official partner of AVAVA DevConnect.

“Technology partners like Engelbart are helping Avaya meet the needs of its enterprise customers by offering customized solutions that differentiate us from our competitors,”
(Eric Rossman, vice president, developer relations, Avaya)