Engelbart Software GmbH focuses on developing CCaaS / UCaaS solutions that can be easily parameterized and customized to support a unique customer experience
In order to support the daily work of the agents in the best possible way, esuits² SPC offers the following additional functionalities via the “Agent ComScreen” module:
The following additional functionalities for the AVAYA Elite Call Center can be offered via an innovative task management module:
All tasks are either displayed in corresponding task lists for authorized agents or can be assigned to available agents for automatic processing.
Using ReplyOne from our partner Sematell, the esuits² SPC Client offers the following digital channels:
With this integration, all channels are visible at a glance and can be operated via a single interface.
Every action of the task management module is logged accordingly and is available for reporting. This data can be transferred towards AVAYA CMS.
Engelbart Software GmbH
+49 751 76424300