End-User Self Service

The esuits² myICT end-user self-service Portal enables IT departments as well as employees, team leader, and business leader to change existing AVAYA services independently in real time. All available services can be integrated into existing IT infrastructures and business processes.

The following MAC functionalities can be linked to existing approval processes and business rules:

• PIN Change (SMGR / ACM / AAC / AMM)
• Display Name Change
• COR / COS Change
• Enhanced Call Forwarding
• Clip No Screening
• Add to / Remove from Pickup Group
• Add to / Remove from Hunt Group
• Add / Remove Team Buttons
• EC500 Station Mapping
• Button Assignments
• …