esuits² Special Purpose Console (SPC)

esuits² Special Purpose Console (SPC) provides a flexible microservice- and HTML5-based soft phone.

Engelbart offers the following commercially standard versions:

• Attendant Console
• Command and Control Rooms Console (ng112/911 compatible)
• Call Center Agent Workplace (including Omni-Channel)
• Trader Client

In addition to its standard versions, esuits² SPC offers the flexibilty to develop customizable versions to meet specific customer requirements, creating a unique and individual customer experience.

The esuits² SPC Client offers the following key functionalities, among others:

• Unlimited number of favorites / speed dial buttons (private / department-specific)
• Integration of several telephone books with access permission
• Integration of CRM-data and display customer related CRM-data on incoming calls
• Dynamic waiting rooms for call handling outside AVAYA Elite Call Center
• Integrated call recording with call replay functionality
• Phone number manipulation (CLIP) for outgoing calls
• View of logged-in employees / agents and internal chat functionality
• Integration of IOT-devices like gate controls, door cameras etc..
• MS Teams Presence Integration
• Omni-Channel Call Center